Build an E-commerce Chatbot with Chatling (No-Code)
Learn to build a powerful e-commerce chatbot without writing any code using Chatling's no-code platform. This chatbot will handle product inquiries, order tracking, returns, and more.
Course Timeline
🎥 Introduction: Building a No-Code E-commerce Chatbot
Overview of building an e-commerce chatbot using Chatling, highlighting its capabilities and no-code approach.
🤖 Chatbot Functionality: Four Key Features
Detailed explanation of the chatbot's four core functions: answering product questions, order tracking, handling returns/exchanges, and human agent handoff.
🚀 Getting Started with Chatling: Setup and Account Creation
Guidance on accessing Chatling, creating a new chatbot, and selecting from templates or starting from scratch.
📚 Knowledge Base Setup: Importing Product and Company Information
Instructions on adding data sources to the chatbot, including uploading product information (text file) and company details (PDF).
🧱 Building the Chatbot: Adding Blocks and AI Configuration
Step-by-step guide on building the chatbot using Chatling's block system, including AI configuration settings and instructions.
💬 Implementing RAG: Creating a Simple Product Inquiry Chatbot
Building the Retrieval Augmented Generation (RAG) chatbot functionality to answer product questions from the knowledge base, including adding welcome messages and user input capture.
🎯 Intent-Based Routing: Order Tracking Functionality
Adding order tracking functionality using intents. Covers creating intents, sample phrases, and connecting them to the input field.
⚙️ Validating Order Numbers with AI: Error Handling
Using AI to validate user-inputted order numbers, implementing error handling for incorrect input, and creating a user-friendly retry mechanism.
🔄 Implementing Returns and Exchanges: Multi-Step Intent Flow
Building the return/exchange functionality, including collecting necessary user information and sending an email to support.
👨💼 Human Agent Handoff: Emailing Support
Implementing the human agent handoff feature, capturing user's email and question, and emailing all conversation history to support.
🚀 Publishing and Integrating the Chatbot
Publishing the chatbot and integrating it into a website using provided code snippets and integration guides. Also demonstrates sharing a testing link.